Yes. Wilson And Milo can create custom portraits for dogs, cats, rabbits, birds, horses, and many other beloved animals. If your companion is an animal and you have a clear photo, we will do our best to create a beautiful portrait.

Yes. Wilson And Milo can create multi-pet portraits for customers who want two or more pets included in one artwork. Please choose the correct multi-pet option when ordering, or contact us before checkout if you need a special layout.

Yes. Wilson And Milo creates memorial pet portraits to honour pets who have passed. If you only have a small number of photos, choose the clearest image available and our team will help you select the best option for the artwork.

Yes. If you prefer your artwork without a pet name, enter “NO NAME” in the pet-name field or leave a clear note during checkout.

Wilson And Milo focuses on custom pet artwork. If a pet-and-owner portrait is available, it will be listed as a dedicated product option. Human-only portraits are not part of our standard pet portrait service unless clearly shown on the website.

Each Wilson And Milo portrait is created from the photo you provide. Our process may include digital composition, retouching, illustration, brushwork, blending, and artist review depending on the selected product style.

The best photos are clear, bright, close-up, and taken at your pet’s eye level. Try to show your pet’s ears, face, markings, neck, and chest. Avoid blurry images, dark lighting, heavy filters, overhead angles, and photos where important features are cropped out.

A plain background is helpful, but it is not always required. The most important thing is that your pet is clear, well lit, and fully visible. Background clutter usually matters less than image sharpness and accurate pet detail.

If you submit a black-and-white photo, the finished artwork may also be black and white. Wilson And Milo cannot guarantee accurate colour restoration unless that service is specifically offered on the product page.

Minor cleanups may be possible, but major changes are not always available. We may not be able to add missing ears, change your pet’s expression, create details that are not visible, or make a blurry image look like a high-resolution photo.

If your photo is not suitable for a high-quality portrait, Wilson And Milo may contact you for a replacement image before production continues. Providing a strong photo from the start helps avoid delays.

If artwork previews are included with your selected Wilson And Milo product, you will receive a proof by email or through your customer account before printing. You can then approve the artwork or request eligible edits within the review window.

Please contact Wilson And Milo as soon as possible if you need to change your order. Because custom artwork can begin quickly, changes to the photo, pet name, size, shipping address, or product selection may only be possible during a short change window.

If your order includes a proof, review it carefully and request edits before approving it for production. Once artwork has been approved, printed, or shipped, refunds or major changes may not be available because the item is custom made for you.

Wilson And Milo can make eligible artwork adjustments during the proof stage when previews are included. Major redesigns, new photos, product swaps, or repeated changes may require extra time or an additional fee.

Background options depend on the product you choose. If multiple backgrounds are available, please select your preferred option when ordering. Custom background changes may not be available unless the product page specifically offers them.

Custom orders include artwork creation, production, and shipping transit. Current estimated timelines are shown on the product page and at checkout. Please allow extra time during holidays, sales periods, and when a replacement photo or artwork approval is needed.

Shipping costs are calculated at checkout based on your delivery location, selected products, and any available shipping promotion. If Wilson And Milo is offering free shipping or a flat-rate shipping offer, it will be shown before payment.

Available shipping destinations are shown at checkout and in the Wilson And Milo shipping policy. International delivery times, customs processing, duties, and taxes may vary by country.

Yes. Once your order ships, Wilson And Milo will send tracking details to the email address used at checkout. Tracking updates may take a short time to appear after the shipping label is created.

Not always. Multiple items may ship separately if they require different production methods, come from different facilities, or are completed at different times.

Priority artwork creation moves your order ahead in the design queue. It helps the artwork stage begin sooner, but it does not change courier transit time after your parcel has shipped.

Orders can be returned because of an incomplete address, incorrect address, failed delivery attempt, unclaimed parcel, or local courier issue. Contact Wilson And Milo as soon as possible so we can review the shipment and advise on the next step.

Please contact Wilson And Milo immediately if you need to cancel. Because each order is custom made, cancellation may only be possible before artwork creation, production, or shipment has started.

Custom Wilson And Milo products are made specifically for each customer and are generally not eligible for standard returns or refunds. If your item arrives damaged, incorrect, or defective, contact us promptly with your order number and photos so we can review the issue.

Please contact Wilson And Milo as soon as possible with your order number and clear photos of the damaged item and packaging. Our team will review the issue and confirm the appropriate resolution.

Contact Wilson And Milo with your order number, the email used at checkout, and clear photos of the item received. We will review the issue and advise on the next step.

Wilson And Milo aims to respond as quickly as possible. Response times may be longer during holidays, major promotions, and peak gifting seasons.

Please contact Wilson And Milo through the official contact form or support details listed on the website. For the fastest response, include your order number, the email used at checkout, and photos if your request relates to damage, defects, or artwork concerns.

Holiday delivery depends on when the order is placed, how quickly artwork is approved, production capacity, and courier transit time. Wilson And Milo recommends ordering early and checking the current holiday cut-off dates before purchase.

If gift wrapping is available, it will be shown as an option at checkout or on the product page. If it is not shown, your item will still be packaged carefully for safe delivery.

A digital download is a high-resolution digital version of your completed artwork. If this option is available, it can be purchased as a product or add-on and will be delivered digitally after the artwork is completed.

If Wilson And Milo offers custom pet replicas, plush products, or keepsake items, they will be listed as dedicated products. These items usually require a longer handmade production timeline than standard prints.

If a memory pouch or keepsake compartment is available, it will be clearly listed as a product option. Please do not assume this feature is included unless it appears on the product page or order form.